Basic VoIP set-up and FAQ's
How do I access my voicemail?
Star codes are customized to each partition. Alianza's default star code for Voicemail Management is *98, but yours may be different. Check your user guide for the correct star codes for your service.
The voicemail menu can be accessed via a star code from a phone connected to Alianza or remotely.
The default PIN is 1234
The first time the voicemail box is accessed using the default PIN, you will be prompted to set a new PIN which must be 4-digits or longer.
Direct Access
- From a line assigned to the voicemail box, dial the Voicemail Management star code.
- Enter the 4-digit PIN and press #.
Remote Access
- From a line not assigned to the voicemail box, dial the 10-digit phone number.
- When the voicemail greeting plays, press #.
- Enter the 4-digit PIN and press #.
Once logged in, press 1 to listen to messages. Use the following to navigate the menu:
- Press 1: Skip message
- Press 2: Save message
- Press 3: Erase message
- Press 9: Repeat message
- Press 0: Exit menu
Once logged in, press 8 to access your personal options:
- Press 1: Change the PIN
- Press 2: Manage the greetings
- Press 1: Change the default greeting
- Press 2: Change the "busy" greeting
- Press 3: Change the "no answer" greeting
- Press 9: Repeat personal options
- Press 0: Exit menu